As a Customer Success Associate, you will play a critical role in shaping our company's customer experience. You will be a key point of contact for our customers, ensuring they derive maximum value from our product and guiding them on their journey to success. This is a unique opportunity to join a startup at a critical growth stage and help us build a world-class customer success operation from the ground up.
Ongoing support: Serve as a key point of contact for post-sale inquiries and technical concerns.
Helpdesk Article Creation & Management: Draft articles for publication on our Helpdesk to assist customers with frequently asked questions.
Feedback Collection: Gather and relay customer feedback to the product development team for improvements.
Collaboration: Work alongside sales, marketing, and product teams to align strategies and share customer insights.
1-2+ years of experience in a customer success role, ideally at a SaaS company
Exceptional communication and relationship-building skills
Proven ability to manage customer expectations and turn potential issues into wins
Ability to work autonomously and make key decisions on the fly
Experience building out articles for a knowledge base or Helpdesk
Must be willing to work from 9AM - 5PM PT M-F
Understanding of the equipment rental industry is a plus
Understanding of QuickBooks Online is a plus
Competitive compensation
Health, dental, and vision insurance
An inclusive and supportive team culture
Opportunities for professional growth and advancement
The chance to make a meaningful impact on our business and in our customers' lives
We encourage individuals of all backgrounds and experiences to apply as we believe a diverse team can drive innovation.
Renterra is an Equal Opportunity Employer.
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