Job Description

Job Responsibilities:

• This position may work in multiple types of queues and databases to resolve issues. This position also involves extensive phone interactions with member and possibly Prescribers as well. Techs will serve as the initial point of contact for Customer Care and Members before the required Pharmacist involvement for all clinical issues/questions. This position may have the ability to Work from Home, depending on several factors including site location, employee performance, department need, as well as other criteria.

Skills:

• Customer services or call center experience is PREFERRED

Education/Experience:

• Verifiable High School diploma or GED is required with TEXAS PHARM TECH LICENSE or trainee license in good standing REQUIRED

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